Returns and complaints
Complaints:
The Seller is responsible for the compliance of goods and digital services with the contract.
Please send any complaints to:
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FRANCE |
GLOBAL24 |
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HOLLAND |
GLOBAL24 |
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AUSTRIA |
GLOBAL24 |
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BELGIUM |
GLOBAL24 |
Your personal data is controlled by LCM Holding Sp. z o.o. with its registered office in Pabianice. Click to learn more, e.g. why we need your data and what your rights are.
The complaint must include the Customer’s contact details, enabling the Seller to respond to the complaint, order number (or other data enabling its identification), and a description of the event that is the basis for the complaint.
Complaints will be handled within 14 days of their receipt.
We advise that an online dispute resolution platform is available at http://ec.europa.eu/consumers/odr/, where disputes concerning distance contracts between consumers and entrepreneurs can be resolved. The platform is an access point for consumers and entrepreneurs who wish to resolve consumer disputes concerning online transactions through out-of-court settlements. At the same time, we inform you that as of 20 March 2025, new complaints can no longer be submitted via the platform, and as of 20 July 2025, the platform will be closed down.
We also inform that pursuant to article 558 § 1 of Civil Code, the Seller's liability under statutory warranty for defects in relation to goods purchased by the Entrepreneur is excluded.
The exclusion does not apply to consumers and sole traders within the meaning of the Conditions.
Files for download: COMPLAINT FORM
Returns (right to withdraw from contract)
Consumers and sole traders within the meaning of the Conditions (i.e. a natural person concluding a contract with the Seller directly related to their business activity, when the terms of this contract indicate that it is not of a professional nature for this person), who have concluded a distance contract, may withdraw from it without giving a reason and without incurring costs (except for the costs indicated below) within 30 days from the date on which they came into possession of the goods or on which a third party, other than the carrier and indicated by the buyer, came into possession of the goods. If the subject of the contract is multiple goods that are delivered separately, this period expires after 30 days from the date on which the buyer came into possession of the last of the goods or on which a third party, other than the carrier and indicated by the buyer, came into possession of the last of the goods.
In order to comply with the deadline, it is sufficient to send a declaration prior to the expiry of that deadline. Declarations of withdrawal from the contract may be sent, for example:
● in writing, to: ul. Konstantynowska 13, 95-200 Pabianice,
● in electronic form, by email sent to shop@primodi.eu.
Files for download: Model form of a declaration of withdrawal from a contract.
When a distance contract is rescinded, it is considered to never have been entered into.
The Seller must immediately, and in any case no later than 14 days from the date of receipt of the Buyer's declaration of withdrawal from the contract, refund all payments made by the Buyer, including costs of delivering the goods to a Consumer or Sole Trader (with the exception of additional costs resulting from the Buyer's chosen method of delivery other than the cheapest standard method of delivery offered by the Seller). The Seller will return the payment using the same payment methods that were used by the Buyer in the original transaction, unless the Buyer has expressly agreed to another solution which does not involve additional costs. If the Seller has not offered to collect the goods from the Consumer or Sole Trader itself, it may withhold the refund of payments received from the Consumer or Sole Trader until it receives the goods back or until the Consumer or Sole Trader provides proof of sending back the goods, whichever occurs first.
A Consumer or Sole Trader is required to immediately, and in any case no later than within 14 calendar days of withdrawing from the contract, return the goods to the Seller or hand it over to a person authorized by the Seller to collect it, unless the Seller proposed that it will collect the goods itself. To comply with the deadline, it is sufficient to send the goods back before the expiry of that deadline. Goods must be returned to the following address:
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FRANCE |
GLOBAL24 |
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HOLLAND |
GLOBAL24 |
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AUSTRIA |
GLOBAL24 |
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BELGIUM |
GLOBAL24 |
The Consumer and Sole Trader will be liable for a reduction in the value of the goods resulting from their use in a manner other than necessary to establish the nature, characteristics and functioning of the goods.
The right to withdraw from the contract does not vest with Consumers or Sole Traders in respect of contracts:
● where the subject of the service is a non-prefabricated product, manufactured according to the specification of the Consumer or Sole Trader or intended to meet their individual needs;
● where the subject of the service is a product that spoils quickly or has a short shelf life;
● where the subject of the service is a product delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;