RETURNS
You have 30 days from receiving your parcel to make a return (withdraw from the contract). Click the button below to withdraw from the contract.
To make a return or withdraw from the sales contract, use one of two options:
QUICK ONLINE RETURN
1. Go to www.szybkiezwroty.pl and search for the PRIMODI store.
2. Fill in the return details on the site and wait for the e-mail/SMS with your return code.
3. Fill in the return form enclosed with every parcel and put it in the box.
4. Seal the parcel and take it to your nearest parcel locker.
RETURN IN A BOUTIQUE
1. Fill in the return form enclosed with your parcel.
2. Take the return parcel to your nearest boutique (list of boutiques available here).
3. Hand the product to our sales adviser together with the completed form.
You have the right to return the products you bought (to withdraw from the sales contract) provided they show no signs of use and still have all their original tags attached. If a product does not meet the return requirements, i.e. it shows visible signs of wear, is soiled or damaged, withdrawal from the contract and a refund will not be possible. If you receive a faulty product, please let our customer service team know straight away.
We would be grateful if you could fill the return form in carefully - it helps us handle your request quickly.
We do not offer exchanges. If the size or colour you received is not right, place and pay for a new order and send the unsuitable item back using the returns procedure.
A refund may take between 5 and 14 days, in line with the applicable regulations. If you paid cash on delivery and give us a bank account number, the refund will be sent to that account.
If you have any questions, please contact Customer Service:
+48 660 020 111
sklep@primodi.pl
COMPLAINTS
Under Article 556 et seq. of the Polish Civil Code, all products bought in our store / the PRIMODI.pl store are covered by statutory warranty rights. If the quality of a product turns out not to match the contract, you have the right to make a complaint - we are responsible for supplying goods free from physical and legal defects. If a complaint is found to be justified, it will be settled in line with the applicable statutory warranty regulations.
Enclose the product you are complaining about together with a fully completed complaint form and send the whole parcel to us at:
MAGAZYN PRIMODI – REKLAMACJA
ul. Konstantynowska 13
95-200 Pabianice
The complaint will be reviewed within 14 days of the parcel being received.
We will let you know the outcome at the e-mail address given on the complaint form. If you have any questions, please contact Customer Service:
+48 660 020 111
sklep@primodi.pl