Store Regulations
Conditions of use of the www.primodi.eu website
I. Definitions
§ 1
The following terms used in these conditions of use of the www.primodi.pl online store, hereinafter the “Conditions”, have the meanings ascribed below:
a. „Seller” – LCM Holding Spółka z Ograniczoną Odpowiedzialnością with its registered office in Pabianice, ul. Konstantynowska 13, 95-200 Pabianice, entered into the Register of Businesses of the National Court Register under KRS reference number 0001081572, whose registration files are kept by District Court of the district of Łódź-Śródmieście in Łódź, 20th Commerce Department; share capital of PLN 5,000; NIP (Tax ID Number): 7312084542; REGON (National Business Register): 527474081; e-mail: sklep@primodi.pl, telephone: +48 660 020 111.
b. „Store” – the online store at www.primodi.eu and its subpages,
c. "Buyer" - any person who has concluded an agreement with the Seller to open an account in the Store or has placed an order without concluding an agreement; this term also includes a person who does not have an Account and is in the process of placing an order,
d. "Account" – a Buyer's account set up by they Buyer in the Store in accordance with the principles set out in the Conditions,
e. „Consumer” – a person defined in article 221 of civil code,
f. „Sole Trader" - a natural person concluding an agreement with the Seller within the Store that is directly related to their business activity, if the terms of the agreement indicate that it is not of a professional nature for the sole trader.
II. General provisions
§ 2
- The Conditions define the terms on which the Seller provides electronic services to Buyers which involve enabling them to:
- conclude online sales agreements for goods sold by the Store for prices given on relevant subpages of the Store,
- create and Account.
- The Store fulfills purchase orders in France, Belgium, the Netherlands and Austria.
- The Conditions constitute an integral part of the agreement for the sale of products.
§ 3
Content available on the Store pages, in particular announcements, adverts, price lists and other information, do not constitute an offer within the meaning of articles 66 and 661 of civil code, but merely an invitation to submit offers.
§ 4
Prices of goods available in the Store are given in Polish zloty (PLN) and include VAT. The gross price of the goods does not include shipping costs. The Seller may change the goods sold by the Store and their prices and carry out or cancel promotional campaigns. Changes do not affect sales agreements for individual goods already concluded with Buyers.
§ 5
Buyers may purchase goods in the Store without opening an Account or after opening an Account.
§ 6
1. Using the Store does not require meeting any special technical requirements by the Buyer's computer or other device. Internet access, an e-mail address, a standard operating system and a web browser are sufficient.
2. To properly use the Account and place an order, essential cookies must be enabled on the user’s web browser. Cookies are used to maintain the continuity of a Buyer's session after logging into the Account and to maintain the ordering process. Detailed information about cookies is included in the provisions in Part IV of the Privacy Policy.
III. Creating an Account
§ 7
1. A person who intends to enter into an agreement with the Seller to create an Account should select the "Create an account" option on the login page. The form found on the page constitutes the Seller's offer to the prospective Buyer to enter into an agreement to create an Account.
2. Next, complete the above form, providing your given name, last name, email and password.
3. Submitting unlawful content using the form, in particular false data, is prohibited.
4. Clicking the "Create account" button will send the registration form to the Seller and constitutes acceptance by the person creating the Account of the Seller's offer, referred to in item 1 of this section. At this moment, an agreement is concluded between the Seller and the person who filled out the registration form to create an Account. In order to gain access to the Account, it must be activated by clicking the link that will be sent to the Buyer to the e-mail address provided during registration.
5. If the Buyer is a Consumer or a Sole Trader, they are entitled to withdraw from the agreement on setting up an Account, without giving reasons, within 14 days from the date of its conclusion, i.e. from the moment specified in item 5 of this section. Provisions of § 15 items 2-4 will apply accordingly.
§ 8
The Seller recommends that the Buyer keep their Store login details in a safe manner to prevent unauthorized persons from accessing their credentials.
§ 9
After creating an Account, the Buyer may in particular edit their data, place orders and view the status of order fulfillment.
§ 10
1. The Seller will be liable for any lack of compliance of the digital service or digital content under applicable law, in particular Chapter 5b of the Consumer Rights Act of 30 May 2014.
2. The Seller may modify the digital service or digital content due to reasons listed below:
a. implementation by the Seller of new functionalities available through the Account or changes to existing functionalities, provided that the Seller may not prevent the Buyer from using the service referred to in of § 2 item 1 letter a of the Conditions,
b. changes in legal regulations that require adapting the Conditions to comply with these changes, in particular changes to regulations on consumer protection, provision of services by electronic means, protection of personal data.
3. Implementation of the change described in the above paragraph will not involve any costs on the part of the Buyer. Without prejudice to §19 item 3 of the Conditions, if such a change significantly and negatively affects the Buyer's access to digital content or digital service or use thereof, the Seller will inform the Buyer in due time on a durable medium about the properties and date of such change and the right to terminate the contract without notice within 30 days of the date of the change or notification of such change, if the notification occurred later than such change.
IV. Submitting orders
§ 11
- Goods are sold on the basis of purchase orders submitted by the Buyer.
- Sales agreements are made in Polish.
§ 12
1. In order to conclude a sales agreement with the Seller, the Buyer should first select a product variant and click the "Add to cart" button next to it.
2. After adding products to the basket, the Buyer has the option to remove them or add more. To proceed to the next stage of placing the order, the Buyer should click the "Submit order" button. If the Buyer does not have an Account, they can create one or use the option of shopping without registration and provide the data necessary to complete the order. If the Buyer chooses the option of placing an order without creating an Account, they will be required to provide the data specified in the form to place the order. If the Buyer has an Account, they should log in to it. At this stage, the Buyer should also select the delivery method, payment method and indicate the delivery address and billing address. If the Buyer has a discount code, they can enter it in the appropriate field.
3. A summary of the order indicating the total amount to be paid, which includes the price of the goods, shipping costs and the selected payment method, will be displayed at the bottom of the page. Next, click the "Order and pay" button.
4. The goods listed in the summary, together with their number, prices, and shipping and payment costs, constitute an invitation to the Buyer by the Seller to submit an offer to conclude a sales contract for these goods. By clicking the "Order and pay" button, the Buyer submits an offer to conclude the above contract to the Seller. The Seller sends an e-mail confirming receipt of the offer from the Buyer. By confirming receipt of the offer by the Seller, the Buyer is bound by the offer. In the next e-mail, the Seller will inform the Buyer about the acceptance or refusal of the Buyer's offer. By receiving an e-mail from the Seller with information about the acceptance of the Buyer's offer, a sales contract for the goods indicated in the offer submitted by the Buyer is concluded.
5. The Seller confirms the terms of the concluded contract to the Buyer by sending it on a durable medium in an e-mail message together with information about the acceptance of the Buyer's offer.
6. In the event of choosing the electronic payment method, the Buyer will be redirected to the website of an online payment processor after clicking the "Order and pay" button. Payments are made in accordance with terms and conditions available on the website of the online payment processor.
7. The Seller uses the following methods and measures to detect and correct errors in details entered when placing an order:
a) a summary of the transaction is displayed to enable the Buyer to check the details before submitting an order;
b) the Buyer is able to edit individual fields and stages of the purchase order form.
8. If the Buyer entered wrong data in the purchase order form, they may contact the Seller to correct the information by email at shop@primodi.eu.
§ 13
1. The following payment methods are available: cash on delivery (if DPD Courier is chosen as the delivery method) and electronic payment (including fast online transfer, card payment, Klarna deferred payment, Apple Pay/Google Pay). Shipments are delivered by courier or to a parcel machine.
2. The Buyer should make the payment within 2 days from the date of conclusion of the sales agreement. After this deadline, the Seller will set an additional deadline of 2 days for the Buyer. If that deadline expires to no effect, the Seller will be entitled to rescind the agreement. If the Buyer has chosen the cash on delivery method of payment, payment should be made upon receipt of the goods.
3. Costs associated with the delivery of goods are borne by the Buyer, unless the Seller decides otherwise, e.g. introduces a specific value of purchases above which the Buyer does not bear the delivery costs.
4. Delivery times of products are available in the "Delivery and Returns" tab.
§ 14
1. A sales document is attached to the delivery, in accordance with tax regulations.
2. The Buyer agrees to the use of electronic invoices within the meaning of the Value Added Tax Act of 11 March 2004 in settlements by the Seller.
V. Returns and complaints
§ 15
1. If the Buyer is a Consumer or a Sole Trader, they are entitled to withdraw from the sales contract concluded with the Seller, without giving reasons, within 30 days from the day on which the Buyer came into possession of the goods or on which a third party, other than the carrier and indicated by the Buyer, came into possession of the goods. If the contract involves multiple goods that are delivered separately, this period expires after 30 days from the day on which the Buyer came into possession of the last of the goods or on which a third party, other than the carrier and indicated by the Buyer, came into possession of the last of the goods.
2. In order to exercise the right to withdraw from the contract, the Buyer should inform the Seller of their decision to withdraw from the contract by means of an unequivocal statement (for example, in writing sent by post, by e-mail to the Seller's address provided in § 1 letter a of the Conditions or using an online contract rescission form).
3. The Buyer may use the model rescission form provided by the Seller, which is available at the link, but this is not obligatory.
4. In order to comply with the deadline for rescinding the contract, it is sufficient for the Buyer to send information regarding the exercise of their right to withdraw from the contract before the deadline for rescission expires.
5. In the event of withdrawal from the contract, the Seller shall immediately, and in any case no later than 14 days from the date of receipt of the Buyer's declaration of withdrawal from the contract, refund all payments made by the Buyer, including costs of delivering the goods to a Consumer or Sole Trader (with the exception of additional costs resulting from the Buyer's chosen method of delivery other than the cheapest standard method of delivery offered by the Seller). The Seller will return the payment using the same payment methods that were used by the Buyer in the original transaction, unless the Buyer has expressly agreed to another solution which does not involve additional costs.
6. The Seller may withhold refunding the Buyer until it receives the goods or until proof of their return is provided, whichever occurs first.
7. The Buyer should return or hand over the goods to the Seller immediately, and in any case no later than 14 days from the day on which they notified the Seller of withdrawing from the contract. The deadline is considered met if the Buyer returns the goods before the expiry of the 14-day period. The Seller recommends that the Buyer pack the returned goods in an appropriate manner to protect them from damage during transport.
8. The Buyer pays the direct costs of returning the goods.
9. The Buyer is only liable for a reduction in the value of the goods resulting from their use in a manner other than necessary to establish the nature, characteristics and functioning of the goods.
10. The right of withdrawal does not apply to the Consumer or Sole Trader in relation to a contract:
a. where the subject of the service is a non-prefabricated product, manufactured according to the specification of the Consumer or Sole Trader or intended to meet their individual needs;
b. where the subject of the service is a product that spoils quickly or has a short shelf life;
c. where the subject of the service is a product delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
d. where the subject of the service is goods that, due to their nature, are inseparably connected with other goods after delivery.
§ 16
1. The Seller informs that it is responsible for the compliance of goods and digital services with the contract.
2. Complaints regarding the provision of services by electronic means by the Seller or regarding purchased goods may be submitted in writing to the Seller's address:
|
GLOBAL24 |
|
|
HOLLAND |
GLOBAL24 |
|
AUSTRIA |
GLOBAL24 |
|
BELGIUM |
GLOBAL24 |
3. The complaint must include: the order number (or other data enabling its identification), the Buyer's contact details enabling the Seller to respond to the complaint and a description of the event that is the basis for the complaint.
4. The Seller will respond to the complaint within 14 days of its receipt.
VI. Duration of the contract for creating an Account
§ 17
The agreement with the Buyer for creating an Account is concluded for an indefinite period.
§ 18
The Buyer may terminate the agreement for creating an Account at any time with immediate effect by sending a notice of termination to the Seller's address provided in § 1 letter a of the Conditions or by e-mail to: sklep@primodi.pl.
VII. Changes to Conditions
§ 19
1. The Seller is entitled to unilaterally change the Conditions, on terms specified in this section and only in case of one of the following events:
a. introduction by the Seller of new services related to the Store,
b. changes in delivery or payment methods,
c. modification of the purchase process,
d. changes in legal regulations that require adapting the Conditions to comply with these changes, in particular changes to regulations on consumer protection, provision of services by electronic means, protection of personal data. In such event, the Conditions may be changed to the extent necessary to adapt their content to new legal requirements.
2. If one of the above reasons occurs, the Seller will send the Buyers, to the e-mail addresses provided by them in the Store, information about the planned change to Conditions together with the terms of the new Conditions. The information will be sent to the Buyers at least 14 days before the planned changes come into force.
3. Buyers who do not accept the planned changes may terminate the agreement to create an Account on terms specified in § 18 of the Conditions. If the Buyer does not terminate the agreement to create the Account before the date of entry into force of the new wording of the Conditions, the Conditions shall become binding on the Buyer on the date indicated as the date of entry into force of the new version of the Conditions.
VIII. Provisions not applicable to Consumers and Sole Traders
§ 20
Provisions of Part VIII of the Conditions apply only to Buyers who are entrepreneurs within the meaning of Article 431 of Civil Code, hereinafter referred to as "Entrepreneurs". The provisions do not apply to Consumers and Sole Traders.
§ 21
The Seller is entitled to withdraw from the sales agreement concluded with the Entrepreneur within 14 days of its conclusion. Such withdrawal may occur without giving a reason and does not give rise to any claims on the part of the Entrepreneur against the Seller.
§ 22
The Seller is entitled to limit the payment methods available to Entrepreneurs, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Entrepreneur.
§ 23
1. Upon the handover of goods purchased by the Entrepreneur to the carrier, the benefits and burdens associated with the goods and the risk of accidental loss or damage are transferred to the Entrepreneur. In such event, the Seller will not be liable for any loss, shortage or damage to the goods arising from their acceptance for transport until their issue to the Entrepreneur and for any delay in the transport of the shipment.
2. Upon receipt of the goods, the Entrepreneur is obliged to examine the shipment in the time and manner accepted for shipments of this type. If it finds that goods have been lost or damaged during transport, it is obliged to perform all actions necessary to establish the carrier's liability.
§ 24
Pursuant to article 558 § 1 of Civil Code, the Seller's liability under statutory warranty for defects in relation to goods purchased by the Entrepreneur is excluded.
§ 25
Any disputes arising between the Seller and an Entrepreneur will be resolved by courts of law holding jurisdiction over the Seller.
IX. Final provisions
§ 26
Submitting unlawful content when using the Store and in correspondence with the Seller is prohibited.
§ 27
We advise that an online dispute resolution platform is available at http://ec.europa.eu/consumers/odr/, where disputes concerning distance contracts between consumers and entrepreneurs can be resolved. The platform is an access point for consumers and entrepreneurs who wish to resolve consumer disputes concerning online transactions through out-of-court settlements. At the same time, we inform you that as of 20 March 2025, new complaints can no longer be submitted via the platform, and as of 20 July 2025, the platform will be closed down.
§ 28
- Subject to the provisions of the paragraph below, agreements concluded by Buyers with the Seller on the basis of the Conditions are subject to Polish law.
- However, in the case of contracts concluded with Consumers, the above choice of applicable law does not deprive the Consumer of the protection granted to them under provisions of the law of the country in which the Consumer has their habitual residence and which cannot be derogated from by agreement.